Tickets
Tickets

Terms and conditions

We want you to enjoy your stay with us so we’ve tried to keep our terms and conditions short and sweet.

General

  1. Our park has been designed with families and couples in mind so we’re sorry but we don’t accept group bookings from hen and stag parties or large group booking for celebration events. We hope you understand this decision.
  2. We ask that you respect our quiet time after 10pm and show respect to your holiday neighbours and our staff at all times. Patrols will be made to remind guests to adhere to this policy and will be asked to leave if they fail to comply.
  3. If the behaviour of a guest or any other member of their party has or is likely to spoil the enjoyment, comfort or health of any other residents, guests or staff, the guests will be asked to vacate the property immediately and will receive no refund.
  4. We reserve the right to ask any guest, and their party, to leave the Holiday Park if they do not abide by our terms and conditions with no refund given. Guests may also be responsible for any costs incurred as a result of their behaviour whilst staying with us.
  5. We aim to resolve any issues or complaints about your stay whilst you’re with us. Any complaint not brought to our attention, or resolved, during your stay, cannot be dealt with once you have left the site.
  6. Children under the age of 14 must be supervised at all times.
  7. For everyone’s safety we ask you to follow the speed restrictions on site.
  8. Feel free to bring your bikes but we ask that you do not leave them unattended in communal areas such as the shower blocks.
  9. Please dispose of your own rubbish in the designated bin bays.
  10. Standard WiFi is included free of charge.
  11. Electric Vehicle charging is only permitted at our designated EV Charging Points located in our attraction car park. This is for your safety and all other staying guests.
  12. Entry to Folly Farm;
    • Luxury lodges, Showman’s Wagons and Twiga Tents – unlimited entry to our attraction is included free of charge for the duration of your stay including arrival and departure days (except mid-week during the Winter months when the attraction is closed). An entry pass for your party will be given to you at check-in in your welcome pack and must be presented to our admissions staff in order to gain entry.
    • Touring and camping pitches – you can purchase single day entry tickets at our standard admission prices at the same time you book your pitch at our touring site and these will give you unlimited entry to our attraction for the duration of your stay. This offer applies to your arrival and departure too – just head to our attraction admission tills and give your name and they can find your booking and grant entry. Passes for the remainder of your stay can be collected from our arrivals building when you check in. Any online discounts running cannot be applied as they cannot be used in conjunction with any other offer.
    • Vintage fairground rides – our vintage fairground rides are not included in the admission to Folly Farm nor for guests staying in our accommodation. You can either pay as you go using tokens you can purchase at the fairground – these are £1 per token and most rides take one or two tokens – or you can purchase unlimited fairground ride wristbands. We offer guests staying with us a 50% discount on our individual ride wristbands on production of their Holiday Park passes at our entrance tills. Our ride wristbands cover all our indoor and outdoor fairground rides with the exception of our Big Dig and Go Kart attractions and our indoor prize side stalls. Please note you can still enjoy a day at Folly Farm without visiting the fairground.

Touring pitches

  1. Pitches are available from 1pm and we ask you to vacate by 11am on your departure day. If you’d like to visit Folly Farm on your last day then please speak to our holiday park staff during your stay and they can advise if your pitch has a booking arriving or direct you to our overflow car park where you can leave your tourer/van.
  2. During school holidays we have set arrival and departure dates of Monday and Friday to ensure our pitches are utilised effectively during busier periods with high demand. Bookings beginning on Mondays during school holidays can either run for four or seven nights and bookings beginning on Fridays during school holidays can either run for three or seven nights. Outside of the school holidays you can book for a minimum of one night to arrive on any day.
  3. For bookings made direct with us a 20% non-refundable deposit is taken at the time of booking. The remaining balance is due two weeks before your arrival date. Third-party bookings – touring pitches can also be booked via PitchUpand co.uk so you will need to refer to the terms and conditions of these third parties for details of their cancellation and refund policies.
  4. Bookings cancelled more than two weeks before arrival will be refunded any balance paid if we are able to resell the pitch. Bookings cancelled less than two weeks of your arrival will not be refunded but we will try to accommodate the booking at another time, subject to availability.
  5. Bookings may be amended up to 3 days before arrival date only if there is availability.
  6. If you cancel or cut short your holiday due to events beyond our control you will not be refunded. These include adverse weather, outbreak of serious disease or any epidemic or pandemic, natural disasters such as floods, earthquakes etc, riots or civil strife, warfare and terrorism, fire, nuclear disaster or technical problems with transport. In such circumstances we are unable to take responsibility or pay compensation.
  7. School holiday dates are set by local councils in line with Welsh Government mandates and we cannot be held responsible for any changes to these dates. You are booking a holiday at your own risk and deposits are non-refundable. We will do our best to accommodate any changes in dates subject to availability and we can hold over your deposits towards a future booking if you cancel before two weeks of your arrival, otherwise full payment may be required.
  8. All our touring pitches are super-sized (12m x 10m) and fully serviced.
  9. Our touring pitches are for a maximum of six people and one vehicle only, additional vehicles can be parked in our attraction car park but please ask a member of holiday park staff for a rear view mirror hanger so our attraction staff know the vehicle is staying overnight. We reserve the right to refuse your stay if you bring more than the maximum number of guests per pitch. No refund will be given and no expenses will be paid for alternative accommodation having to be sought.
  10. There is space for an awning and this is included in the price.
  11. Your dogs are welcome on our touring pitches (maximum two dogs per pitch) but we ask that you clean up after them, keep them on a lead and keep them quiet at all times. We’re sorry, dogs are not allowed into our attraction (with the exception of assistance dogs) but there are day kennels We reserve the right to ask a guest to leave if they do not follow these protocols or if a dog is being a nuisance to other guests.
  12. We recommend you bring a wheel clamp and a hitch lock for your tourer for security reasons.

Camping

  1. Pitches are available from 1pm and we ask you to vacate by 11am on your departure day. If you’d like to visit Folly Farm on your last day then please pack up your vehicle and leave it in our attraction car park so other arrivals can be welcomed.
  2. For bookings made direct with us a 20% non-refundable deposit is taken at the time of booking. The remaining balance is due two weeks before your arrival date.
  3. Bookings cancelled more than two weeks before arrival will be refunded any balance paid if we are able to resell the pitch. Bookings cancelled less than two weeks of your arrival will not be refunded but we will try to accommodate the booking at another time, subject to availability.
  4. Bookings may be amended up to 3 days before arrival date only if there is availability.
  5. If you cancel or cut short your holiday due to events beyond our control you will not be refunded. These include adverse weather, outbreak of serious disease or any epidemic or pandemic, natural disasters such as floods, earthquakes etc, riots or civil strife, warfare and terrorism, fire, nuclear disaster or technical problems with transport. In such circumstances we are unable to take responsibility or pay compensation.
  6. School holiday dates are set by local councils in line with Welsh Government mandates and we cannot be held responsible for any changes to these dates. You are booking a holiday at your own risk and deposits are non-refundable. We will do our best to accommodate any changes in dates subject to availability and we can hold over your deposits towards a future booking if you cancel before two weeks of your arrival, otherwise full payment may be required.
  7. All our pitches are 12m x 12m and any awnings must be contained within that area.
  8. The camping fields are not accessible to vehicles and these must be parked in the designated camping car parking area and not alongside your pitch.
  9. Our pitches are for a maximum of six people. We reserve the right to refuse your stay if you bring more than the maximum number of guests per pitch. No refund will be given and no expenses will be paid for alternative accommodation having to be sought.
  10. Your dogs are welcome on our camping pitches (maximum two dogs per pitch) but we ask that you clean up after them, keep them on a lead and keep them quiet at all times. We’re sorry, dogs are not allowed into our attraction (with the exception of assistance dogs) but there are day kennels We reserve the right to ask a guest to leave if they do not follow these protocols or if a dog is being a nuisance to other guests.
  11. We recommend you bring a tent lock for your tent for security reasons and do not leave any valuables inside your tent. Valuables and camping equipment are left at your own risk.

Luxury lodges, Showman’s Wagons and Twiga Tents

  1. Check-in time for our luxury lodges, Showman’s Wagons and Twiga Tents is from 4pm and we ask you to vacate our accommodation by 10am on the day of departure to allow our housekeeping staff to start cleaning for our next arrivals.
  2. We reserve the right to make late departure charges ranging from £50 upwards. Failure to arrive by 12noon the day after the supposed arrival time without any prior communication will result in the booking being cancelled with no refund available. Early arrivals cannot be accommodated sorry – remember your stay includes entry to Folly Farm so if you rock up early you can spend some time with our animals while you wait!
  3. We’re sorry but we don’t accept dogs in our Showman’s Wagons or Twiga Tents but we do have a pet friendly luxury fairground lodgefor a maximum of two dogs. We ask that dogs staying in our pet friendly lodge are kept on a lead in the outside areas of the holiday park and that owners clean up after them. We’re sorry, dogs are not allowed into our attraction (with the exception of assistance dogs) but there are day kennels We reserve the right to ask a guest to leave if they do not follow these protocols or if a dog is being a nuisance to other guests.
  4. We offer two, three, four and seven night breaks throughout the year. Check in days are Monday and Friday. Monday bookings are for four or seven nights, Friday bookings are for two, three or seven nights. With a two night weekend break we offer the added benefit of a late checkout on the Sunday at no additional cost. During the Winter months (November, December and January) we offer two night short breaks. Check in days for these are Monday and Wednesday.
  5. Bookings are made via with our Booking Partner and are subject to Hoseason’s booking and cancellations terms.
  6. A 30% non-refundable deposit is taken by Hoseasons at the time of booking. The remaining balance is due ten weeks before your arrival date.
  7. Any requests relating to a booking, changes or cancellations must be made direct with Hoseasons and are subject to its terms and conditions.
  8. Some issues may arise either before or during a guest’s stay that are beyond our control, and the consequences of which could not have been avoided even if all reasonable measures have been taken. In such circumstances we are unable to take responsibility or pay compensation. These include adverse weather, outbreak of serious disease or any epidemic or pandemic, natural disasters such as floods, earthquakes etc, riots or civil strife, warfare and terrorism, fire, nuclear disaster or technical problems with transport you will not be refunded.
  9. We aim to resolve any issues or complaints about your stay whilst you’re with us. For any reported matter that has not been resolved during your stay then please either contact us directly at info@folly-farm.co.ukor Hoseasons Customer Services Team at customercare@hoseasons.co.uk for any accommodation issues. Any issue raised with us will have been logged and therefore we can inform Hoseasons of the action taken during the stay. We are unable to take responsibility for any matter which the guest was aware of and failed to notify us of during the course of their stay.
  10. Each accommodation unit can only house the number of people as advertised at booking. If more people are present than the maximum occupancy, we can refuse entry or repossess the accommodation. No refund will be given and no expenses will be paid for alternative accommodation having to be sought. The maximum numbers below include toddlers and babies sleeping in cots and exceptions cannot be made.
    • Folly View  – max 10 guests
    • Fairground lodge 2 bedroom – max 4 guests
    • Fairground lodge 3 bedroom – max 6 guests
    • Kifaru lodge – max 6 guests
    • Showman’s Wagon – max 4 guests (2 adults and 2 small children)
    • Simba Lodge – max 7 guests
    • Twiga Tent – max 6 guests