Frequently asked questions

We’ve tried to answer the questions we get asked the most often.

What are your prices?

Our prices can be found here.

What are your opening times?

Our opening times can be found here.

Do you have mobility scooters?

Unfortunately, we do not have mobility scooters to hire however if do have your own scooter you are able to use them in the park. However we do offer standard non-motorised wheelchairs for hire to our guests. There is no charge for hiring out a wheelchair, however we do require a £10 deposit on collection of the wheelchair and we also ask that you reserve one as soon as possible before your visit by calling the main office on 01834 812731. We will then take your name, contact number, date of visit and approximate time of arrival, and then inform our admissions staff who will arrange for the wheelchair to be ready for you when you arrive.

Do you do a family ticket?

We do not currently offer a family ticket, instead we offer a 15% online discount on our individual tickets. We want to offer the best value for money for all our guests regardless of family grouping or family size and we feel offering the 15% online discount on all of our individual tickets offers more of our guests the chance to save money. Online tickets can be purchased here.

Do I need to print my e-ticket?

When you purchase tickets on our website, you’ll will receive two e-mails. The first e-mail is a confirmation e-mail with some information about your order and the second e-mail contains your barcoded e-ticket. This barcoded ticket needs to be shown to our admissions staff on arrival, you can either print it off and bring a paper copy or show the barcode directly from your smartphone or mobile device. You will be required to show this barcode on arrival if you don’t have a copy to hand or haven’t received it within 12 hours of purchase please contact our main office on 01834 812731 for assistance.

Do you offer discounted or free entry for disabled people or carers?

Disabled guests who currently receive any form of disability benefit pay a discounted rate for admission which is currently £14.50 for adults (£12.33 online) and 12.50 for disabled children and seniors (£10.63 online). Not all disabilities are visible, so our reception staff are trained not to assume that any guest has or does not have a disability, so please state clearly on entry if you require the disabled rate of admission. We do not require any proof of disability for this discounted rate. If the disabled guest receives any form of disability benefit they will also be entitled to bring a carer with them free of charge. Carers can also enter for free when supporting a disabled guest if they receive the weekly carer’s allowance benefit (£66.15 per week as of April 2019).  Admissions staff will need to some proof of receipt of one of these benefit payments, such as a blue badge, confirmation letter from the DWP, carer’s card issued by the local authority or accredited carer’s organisation or a document that shows receipt of benefit payments such as a bank statement, (online/mobile banking apps can also be used to show proof of entitlement). If you are purchasing online, please note there is no ‘free carer’ ticket to select, you just simply buy tickets for everyone except for the carer and they will be permitted to enter for free on arrival upon showing one of evidence documents. If a guest does not have proof of care then standard admission charges apply, if you have any queries about your own individual circumstances it’s best to give us a call on 01834 812731.

What facilities do you offer disabled guests?

We aim to offer the best experience possible for all of our guests regardless of any physical or non-physical disability. As well as our discounted admission price for disabled guests and free entry for registered carers we also have disabled toilets throughout the park next to all of our standard toilet facilities. We also have a disabled changing room with a full size changing table and hoist, this is located in the funfair on the right hand side just past the side stalls. Our land train tractor ride and big wheel have specially designed carriages to allow guests in wheelchairs to ride. Our vintage funfair rides were built before modern design requirements and therefore not all are suitable for guests with limited mobility however wherever possible our staff will be happy to assist guests on and off the rides. All areas of the park are accessible for guests using wheelchairs or mobility scooters on paved paths with some areas near the rhino enclosure and the piggery having firm gravel paths instead. If there is anything else we can do to make your day with us easier please approach a member of staff during your visit.

Please visit our disabled visitors page.

Do you have any facilities for guests with ASD (Autistic Spectrum Disorders)?

We aim to offer the best experience possible for all of our guests regardless of any physical or non-physical disability. As well as our discounted admission price for disabled guests and free entry for registered carers we also have disabled toilets throughout the park next to all of our standard toilet facilities. We also have a disabled changing room with full size changing table and hoist if required, this is located in the funfair on the right hand side just past the side stalls. Queuing times for our rides are generally low however we are happy for another member of a guest party to queue on behalf of a guest who may find it difficult to queue. If a guest with ASD becomes distressed and needs a quieter area, please just ask a member of staff who can direct you to a suitable location. We also have a limited supply of ear defenders available for reception for guests that may have issues with loud noises, please just ask on arrival. If there is anything else we can do to make your day with us easier please approach a member of staff during your visit.

What food can I buy at Folly Farm?

We offer a number of food outlets at the park offering a range of hot meals, snacks and treats. The Hungry Farmer restaurant is open daily serving meals until 3.30pm including Lasagne, Gourmet Burgers, Chicken, Hot Baguettes, Wraps, Salad and vegan and gluten free options. The Carousel Woods Burger Bar is open daily serving Beef, Chicken and Veggie Burgers and sides. Our Cwtch Coffee shop serves hot drinks and delicious cakes and is located near the entrance to the park. The Dairy Shed outlets serve ice creams and lollies and the Candy Shop in our funfair serves candy floss, homemade fudge and doughnuts. We also have our Carousel Café serving deli filled breads, cakes and crisps, this outlet is only open during peak season however at other times products can be purchased from our other outlets. Also during peak season we have our Funfair Food outlet serving extra funfair treats and snacks.

Do you cater for specific dietary requirements?

At Folly Farm all of our outlets have a full allergen list available for guests on request to ensure that they only eat food items that are suitable, in addition, pre-packaged food will be labelled with allergen information. Gluten free options including curry, chicken tikka skewers and  jacket potatoes are available from the Hungry Farmer restaurant and gluten free cake is available in Cwtch Coffee, just ask a member of staff for more information. Vegan dishes including Mediterranean salad, Penang curry and Chargrilled vegetable, falafel and hummus baguettes are available from the Hungry Farmer restaurant. Vegan muffins are also available and Vegan Magnum ice creams are also stocked in our Dairy Shed Ice Cream outlets.  As well as our vegan items we also provide additional meat free dishes such as Jacket Potato with a choice of toppings, Filled Deli Rolls and Veggie Burgers for vegetarians and pescatarians.

Can I bring a picnic to Folly Farm?

Guests are able to bring their own picnics to the park which can be eaten on our outdoor picnic benches located throughout the park or in our indoor picnic area located near the entrance. If you wish to leave a picnic in the car to collect at lunchtime, you can leave the park and re-enter as long as you have your hand stamped by a member of reception staff before you leave.

Can I bring my dog to Folly Farm?

Due to the animal nature of our attraction we do not allow dogs onto the park and in line with advice given to us by the RSPCA we have a zero tolerance policy on dogs being left in cars in our car park. If a dog is seen left in a car, a manager will be informed and action may be taken to ensure the safety and wellbeing of the dog. We do not have kennel facilities on site however we do recommend a number of local kennels, details of which can be found here. Guide dogs for the blind and assistance dogs for guests with additional needs are allowed on park provided they are up to date with vaccinations and are wearing equipment that clearly shows they are assistance dogs.

Can I use Tesco Clubcard vouchers at the park?

Tesco Days Out Clubcard vouchers can be used to pay for standard entry to the park but cannot be used in the shop, catering outlets or the fairground. Days Out Vouchers are issued directly by Tesco once a customer has arranged with them to boost their normal Tesco Clubcard points/vouchers. Tesco sends the Days Out Vouchers by e-mail. We need to have either a print out of the e-mail voucher or you must able to show it to our admissions staff on a smartphone or mobile device, as it contains a code which we need to enter at the tills. Tesco vouchers cannot be used in conjunction with any other offer including annual passes or the 15% online discount. The entire amount must be used in one transaction and change cannot be given for any unused credit, however the voucher can used as part payment towards the total cost of entry with the remainder paid using cash or credit/debit card.

Do you offer a group discount?

We offer a group rate discount for groups of more than 15 paying guests (10 paying guests for disabled groups). Children under 2 years and registered carers do not count as paying guests. Groups must pre-book their visit by calling the office on 01834 812731. Groups must pay on arrival and in one transaction. Group prices are £9.50 for adults, £8.50 for children 3 to 15 years, £6.50 for 2 year old toddlers, £8.50 for senior citizens and disabled adults, £7.50 for disabled children and disabled seniors, £5.50 for disabled 2 year old toddlers and children under 2 years are free.

Visit our group bookings page.

Do you offer a birthday party package?

We do not currently offer any birthday party packages due to operational restrictions. However guests are more than welcome to bring their party to us, there is plenty of seating in our restaurants if you wish to buy food at the park and in our indoor picnic area. Birthday cakes are welcome however please note due to fire regulations candles cannot be lit in indoor areas. If there are more than 15 paying guests as part of the group and paying in one transaction, then our group rate admission will apply. We are unable to reserve any seating for birthday picnics, however if you choose to eat in one of our outlets, we are able to reserve seating for the group at certain times, please call us for more information.

Can I travel to the park using public transport?

There is a bus stop immediately outside the park which is on the Tenby – Haverfordwest/Haverfordwest – Tenby bus route 381 operated by Taf Valley Coaches. The bus runs roughly hourly in either direction on Monday to Saturday, with no service on Sundays. A full timetable can be found here. The nearest train station is Kilgetty which has trains that run from Swansea and Pembroke Dock approximately every 2 hours. The 381 bus also stops near to the train station, however please check the timetables as there may be a long connection time between the train arriving and a bus arriving. Alternatively there a number of local taxi companies that operate in the area, search online for ‘Kilgetty taxis’.

Do you accept animal donations?

We generally do not accept donations of animals from the public, however occasionally we will accept animals after prior agreement with our livestock manager or zoo curator. For smaller domestic pet animals such as guinea pigs, rabbits, tortoises, reptiles etc, it is always best to find a reputable animal shelter first as the animal could be rehomed, as it is rare that we will be able to take them. For specific enquiries please call us on 01834 812731 and we will take details to pass on to our management team who will contact you if they are able to help.

Do you donate tickets to charity/fundraising events?

We receive numerous requests for help from many worthy causes and unfortunately, we have to restrict donations (usually two admission tickets) to a limited number, and to those organisations located within South West Wales. We are unable to accept charity requests via e-mail or social media and requests must be made in writing, including a stamped addressed envelope, with details of your event including the date it is being held to the following address:

Community Officer
Folly Farm Adventure Park & Zoo
SA68 0XA

Successful applicants will usually receive their tickets in the post within 2-3 weeks, however if the event is being held considerably later than when the request is received, the request may be held and processed at a later date, closer to the date of the event, in order to prioritise upcoming fundraising events. We are unable to respond to unsuccessful requests and please note it is not our policy to supply complimentary tickets to guests based on individual personal circumstances.

If you still have a questions then please email us or ring 01834 812731 within office hours.