Staying safe at Folly Farm

This page is regularly updated as new guidance is released and our operations are changed. It was last updated on 19 July 2021.

Enjoying a safe day out at Folly Farm

This is the third time we’ve re-opened following a national lockdown so we’re confident in the measures we’ve put in place to keep you, our staff, our animals and our wider community safe. This includes limiting the number of people into the attraction and introducing timed arrival slots to avoid overcrowding at the tills.

Following our guidelines to keep yourselves and others safe during your visit is everyone’s responsibility. Parents are responsible for ensuring their children follow these guidelines too.

Social distancing outdoors

Social distancing outdoors is no longer a legal requirement in Wales but we’ve plenty of space outdoors for you to continue to do so if you wish. As a venue that has several indoor attractions and food outlets, we’d like to remind visitors you are still required to social distance indoors.

Face coverings

In Wales the wearing of face coverings in indoor spaces remains a legal requirement. This will reviewed again by Welsh Government at the next review ahead of 07 August 2021 but the requirement may still remain for our indoor attractions. We’ll update this page when we’ve had sight of detailed guidance.

This requirement applies at Folly Farm in all indoor public spaces (such as our indoor attractions, queuing for food indoors, when using our toilets and visiting our gift shop). Please make sure these are correctly fitted and cover your nose and mouth completely. Thank you for your cooperation.

Visitors under the age of 11 and those with health conditions preventing them from wearing a face covering are exempt. If you are exempt it’s very helpful for our staff, and other visitors, if you can wear something which indicates this but we understand this is your choice.

We’re asking our visitors to bring their own face coverings but we do have them available for purchase should you arrive without one.

The legal requirement applies to individuals and not the business owners. We have a responsibility to communicate the legal requirement to visitors but not to enforce. We have taken steps to make sure visitors are aware of the legal requirement to wear face coverings indoors through communications on our website, social media, on park signage and through regular announcements.

Queuing warning

As a nation we’re pretty good at queuing and we’re afraid it’s the new normal with indoor social distancing measures in place. Whether it’s your local supermarket or here at Folly Farm, we’re asking you to be prepared to queue so we can ensure social distancing requirements are met. Our queues may look longer than normal but please be assured we’re limiting our numbers, it’s just the queues look longer with everyone spaced out 2m. We’ve reduced capacity into our indoor areas and on wet days we’ll be manning these areas so please be prepared to queue here too. We’ve tried to move these queues undercover where possible to keep you dry. We’re just trying to manage your expectations before you visit and ask for your support for our staff who are just following the guidelines.

Rule of six indoor

Currently up to six people from six different households (excluding children under 11) can meet up indoors at regulated settings. If your household is larger than six people then this is fine. There is no social distancing required outdoors but please bear in mind the rule of six still applies when you visit our indoor attractions.

Food outlets

Our food outlets are open but some do close in accordance with seasonal variations in visitor numbers and demand. Face coverings are compulsory when queuing indoors for food unless you’re exempt from wearing a face covering.

You might want to bring a picnic with you which is fine and you can return to your car at any point during your visit to collect/return picnic bags. We have two indoor picnic areas, one next to the Tropical Trails exhibit and one inside our vintage fairground.

Toilet blocks

All our toilet blocks are open including our Changing Places toilet which is located in our vintage fairground but can be accessed from the side of the fairground building. We’ll be enhancing our cleaning regimes in high touch point areas such as the toilet blocks. We’ll ask you to use the hand sanitisers located outside the toilets before you enter and to wash your hands thoroughly with hot water and soap before you leave. We’ll be advising on entry how many people/households should enter the block at one time. Please wear a face covering when using our toilets. We will not be manning our toilets so please help us to keep you and our staff safe by following these guidelines.

Visitor flow

We’ve changed the layout of our indoor areas – Jolly Barn, Tropical Trails, Carousel Woods indoor play and our Vintage Fairground – to control visitor flow and queuing areas, so please follow these guidelines help maintain social distancing indoors.

Important health information

Wash your hands

We’ve plenty of hand-washing stations across Folly Farm with soap and hot water so please wash your hands regularly during your visit. We’ve also added additional hand sanitising stations so you’re never too far away from somewhere you can sanitise your hands. Please also follow public health advice regarding coughing into your elbow, catching sneezes in a tissue and then disposing of it in the bin and not touching your face.

Paws off

We’ve enhanced the cleaning measures we already have in place but we’re asking you to help us and yourselves by not touching fences, barriers, signs, windows and protective screens. You’ll see yellow lines painted in front of high frequency contact points such as the viewing areas into enclosures to remind you to maintain your distance from the glass. And “Paws Off” signs reminding you not to touch the glass or to keep your distance from our animals.

Paws Off – please don’t touch the glass!

Keep your distance from our animals

At some enclosures you’ll see signs asking you to maintain a 2m distance from those animals. These are animals which have been identified as being potentially at higher risk of infection from Covid-19. So, as with human to human contact we’re asking you to keep your distance from our animals and especially those ones identified as higher risk.

Don’t visit with symptoms

You mustn’t visit us if you have symptoms of coronavirus including a persistent new cough, temperature, sudden loss of taste or smell, headache, runny nose or sore throat. If you are in a shielded group, are self-isolating or have been in contact with anyone with symptoms then you also must not visit to keep yourself and others safe.

Test, trace and protect scheme

We’re legally required to take contact details for all paying visitors to Folly Farm via our Eventbrite system (please be prepared to provide your details should you turn up without an Eventbrite booking or be refused entry). In addition we’ll be collecting information for those visitors who choose to dine in our table service Hungry Farmer restaurant. In line with Welsh Government guidance we’ll keep your details for 21 days and we’ll share them with Public Health Wales if requested for the purpose of contact tracing. This information will be handled in accordance with our standard GDPR rules and not used for any purpose other than for test, trace and protect.

NHS Covid-19 App

We’re supporting the NHS Covid-19 App so you’ll be able to ‘check-in’ at Folly Farm by scanning the QR code at the entrance tills and at various points across our attraction and if you’re staying on our Holiday Park or self catering accommodation. Scanning the NHS does not replace the need for us to also collect your contact details.

The more people who use the app the greater our chances of reducing the spread of the virus.

It’s important that as many of the population download the app in order for it to be effective alongside the Test, Trace and Protect scheme we already have in place.

The app will:

  • let you know if you have been near someone who now has coronavirus symptoms
  • give you advice on coronavirus that is relevant to you
  • allow you to check your symptoms
  • take you to a website where you can book a test if you have symptoms
  • provide a self-isolation countdown timer if required

We’re “Good to Go”
We’ve signed up to Visit Britain’s “Good to Go” UK-wide industry standard and consumer mark to reassure you that we’re following Welsh Government and Public Health Wales guidance.

We’ve also made our promise, addo in Welsh, to Wales. You can make your promise to Wales too. And we encourage you to do so.

Thank you so much for taking the time to read these guidelines and well done for making it to the end! We wish you a safe and enjoyable visit to Folly Farm.

Further information for ticket holders

E-tickets – Online day entry tickets are valid for three months from the date of purchase and are non-refundable. We will extend day entry tickets purchased since last Summer until 31 August 2021 to allow for the firebreak and second lockdown.

Annual passes – We are offering extensions to annual pass holders to cover any time you have lost due to the periods we’ve been closed. Time added to passes that have already expired will begin from 26 April 2021, the date we reopened. Your new expiry date will be confirmed when you visit the park. If you’d like to check your extension we’ve put together this extension guide. Annual passes purchased and not yet redeemed can be redeemed at the entrance in the normal way and will run for 12 months from the redemption date.

Tesco Clubcard vouchers – we’re no longer part of the Tesco Clubcard scheme but any valid vouchers can still be used in conjunction with your pre-booked Eventbrite ticket to pay for, or towards, your visit. You cannot redeem these online, you just bring the email with you as usual to pay for your admission on the day.

Animal experiences – We’re extending all animal experience vouchers purchase last year until the end of 2021. If you have an animal experience voucher still to be redeemed then please get in touch via the form below. Please provide your first, second and third choice of date and we will email you back with confirmation of your booking. Please give us plenty of notice for the date you’d like to attend as we do have a high number of outstanding vouchers to get through. Unfortunately, penguin experiences have been removed from sale until we can clear the outstanding bookings. We’ll update our website when these are back on sale.

Animal experience booking enquiry

Thank you for your understanding.