Staying safe at Folly Farm

This page is regularly updated as new guidance is released and our operations are changed. It was last updated on 06 September 2021.

As visitor numbers naturally reduce after the Summer holidays pre-booking is no longer a requirement to visit us, you can just turn up and pay on arrival. We’ll keep this under review.

Enjoying a safe day out at Folly Farm

We’re confident in the measures we’ve got in place to continue to keep you, our staff, our animals and our wider community safe.

Following our guidelines to keep yourselves and others safe during your visit is everyone’s responsibility.

Social distancing

Social distancing is no longer a legal requirement in Wales but we’ve plenty of outdoor space for you to continue to do so and we’re continuing to operate at a reduced capacity. As a venue with several indoor attractions, we’ve other measures in place to reduce risk such as hand washing and hand sanitising stations, enhanced cleaning of high frequency touch points and good ventilation.

Face coverings

In Wales the wearing of face coverings in “most indoor public places” remains a legal requirement. This requirement applies at Folly Farm in the Jolly Barn, Tropical Trails, Vintage Fairground, when using our toilets and visiting our gift shop. It also applies in Carousel Woods unless you’re seated at a table eating or drinking, when using our toilets and when ordering food from our outlets to help protect our staff many of which aren’t double vaccinated. Please make sure these are correctly fitted and cover your nose and mouth completely. Thank you for your cooperation.

https://gov.wales/face-coverings-guidance-public

Visitors under the age of 12 and those with health conditions preventing them from wearing a face covering are exempt. If you are exempt it’s very helpful for our staff, and other visitors, if you can wear something which indicates this but we understand this is your choice. We ask other visitors to be respectful towards people not wearing a face masks in required areas as they may be exempt.

We’re asking our visitors to bring their own face coverings but we do have them available for purchase should you arrive without one.

The legal requirement applies to individuals and not the business owners. We have a responsibility to communicate the legal requirement to visitors but not to enforce. We have taken steps to make sure visitors are aware of the legal requirement to wear face coverings in indoor public places through communications on our website, social media, on park signage and through regular announcements.

Visiting our gift shop

We may limit capacity in our gift shop at the end of the day if its gets too busy, so please be prepared to queue. Don’t forget you can visit our gift shop earlier in the day and take purchases back to your vehicle if you don’t want to carry them around with you. Face coverings are a legal requirement when visiting our gift shop.

Food outlets

Our food outlets are open but some do close in accordance with seasonal variations in visitor numbers and demand.

You might want to bring a picnic with you which is fine and you can return to your car at any point during your visit to collect/return picnic bags. We have two indoor picnic areas, one next to the Tropical Trails exhibit and one inside our vintage fairground.

Toilet blocks

All our toilet blocks are open including our Changing Places toilet which is located in our vintage fairground but can be accessed from the side of the fairground building. We’ll be enhancing our cleaning regimes in high touch point areas such as the toilet blocks. We’ll ask you to use the hand sanitisers located outside the toilets before you enter and to wash your hands thoroughly with hot water and soap before you leave. We’ll be advising on entry how many people/households should enter the block at one time. Please wear a face covering when using our toilets. We will not be manning our toilets so please help us to keep you and our staff safe by following these guidelines.

Important health information

Wash your hands

We’ve plenty of hand-washing stations across Folly Farm with soap and hot water so please wash your hands regularly during your visit. We’ve also added additional hand sanitising stations so you’re never too far away from somewhere you can sanitise your hands but this doesn’t replace the need to practice good hand hygiene.

Paws off

We’ve enhanced the cleaning measures we already have in place but we’re asking you to help us and yourselves by not touching fences, barriers, signs, windows and protective screens. You’ll see yellow lines painted in front of high frequency contact points such as the viewing areas into enclosures to remind you to maintain your distance from the glass. And “Paws Off” signs reminding you not to touch the glass or to keep your distance from our animals.

Paws Off – please don’t touch the glass!

Don’t visit with symptoms

You mustn’t visit us if you have symptoms of coronavirus including a persistent new cough, temperature, sudden loss of taste or smell, headache, runny nose or sore throat. If you’re self-isolating or have been in contact with anyone with symptoms then you also must not visit to keep yourself and others safe.

Test, trace and protect scheme

As a reasonable measure to help Public Health Wales with test, trace and protect, we’ll be collecting information for those visitors who choose to dine in our table service Hungry Farmer restaurant. In line with Welsh Government guidance we’ll keep your details for 21 days and we’ll share them with Public Health Wales if requested for the purpose of contact tracing. This information will be handled in accordance with our standard GDPR rules and not used for any purpose other than for test, trace and protect.

NHS Covid-19 App

We’re supporting the NHS Covid-19 App so you’ll be able to ‘check-in’ at Folly Farm by scanning the QR code at the entrance tills and at various points across our attraction and if you’re staying on our Holiday Park or self catering accommodation. Scanning the NHS does not replace the need for us to also collect your contact details.

The more people who use the app the greater our chances of reducing the spread of the virus.

It’s important that as many of the population download the app in order for it to be effective alongside the Test, Trace and Protect scheme we already have in place.

The app will:

  • let you know if you have been near someone who now has coronavirus symptoms
  • give you advice on coronavirus that is relevant to you
  • allow you to check your symptoms
  • take you to a website where you can book a test if you have symptoms
  • provide a self-isolation countdown timer if required

We’re “Good to Go”
We’ve signed up to Visit Britain’s “Good to Go” UK-wide industry standard and consumer mark to reassure you that we’re following Welsh Government and Public Health Wales guidance.

We’ve also made our promise, addo in Welsh, to Wales. You can make your promise to Wales too. And we encourage you to do so.

Thank you so much for taking the time to read these guidelines and well done for making it to the end! We wish you a safe and enjoyable visit to Folly Farm.

Further information for ticket holders

E-tickets – Online day entry tickets are valid for three months from the date of purchase and are non-refundable. We will extend day entry tickets purchased since last Summer until 31 August 2021 to allow for the firebreak and second lockdown.

Annual passes – We are offering extensions to annual pass holders to cover any time you have lost due to the periods we’ve been closed. Time added to passes that have already expired will begin from 26 April 2021, the date we reopened. Your new expiry date will be confirmed when you visit the park. If you’d like to check your extension we’ve put together this extension guide. Annual passes purchased and not yet redeemed can be redeemed at the entrance in the normal way and will run for 12 months from the redemption date.

Animal experiences – We’re extending all animal experience vouchers purchase last year until the end of 2021. If you have an animal experience voucher still to be redeemed then please get in touch via the form below. Please provide your first, second and third choice of date and we will email you back with confirmation of your booking. Please give us plenty of notice for the date you’d like to attend as we do have a high number of outstanding vouchers to get through.

Animal experience booking enquiry

Thank you for your understanding.