Staying safe at Folly Farm

Pre-booking your visit to us is essential, you can read more below about how to do this.

Here’s the important information you need to know before you visit.

Last updated: 28 September 2020

Enjoying a safe day out at Folly Farm

We’ve put lots of measures in place in order to keep you, our staff, our animals and our wider community safe. This includes limiting the number of people permitted into our indoor spaces to allow for social distancing, for your safety, so please be prepared to queue for some areas.

Following our social distancing guidelines to keep yourselves and others safe during your visit is everyone’s responsibility. Parents are responsible for ensuring their children follow these guidelines too.

YOU MUST PRE-BOOK YOUR VISIT ON EVENTBRITE, OUR FREE PRE-BOOKING SYSTEM

Pre-book your visit in two easy steps;

Step 1 – FIRST click on the Eventbrite link below and pre-book your chosen date and arrival time.

Step 2 – THEN purchase your admission tickets on the day at our entrance tills in case you find your area goes into a local lockdown.

Every visitor MUST have an Eventbrite ticket, even those who don’t pay for admission (under 2s, carers etc.). Annual pass holders can visit after 12pm without pre-booking but if you want to visit all day then you’ll need to pre-book a timed arrival slot on Eventbrite. Please don’t purchase your admission until you’ve made sure there are spaces available for your chosen date.

You have not pre-booked by buying tickets on our website and we do make this clear at the very top of the both pages you visit to purchase tickets. These day tickets are open-dated for a single visit within three months from the date of purchase and you cannot select a visit date when you buy them. This allows you the flexibility to cancel your Eventbrite tickets should your plans change and means we don’t lose out through refunds if something comes up, like bad weather! You can just book on Eventbrite for another day and use the same admission tickets within three months of the purchase date.

Tesco Clubcard Days Out Vouchers, Urdd Membership cards and Haven owner discount cards can all be used to pay for your admission at the entrance in the normal way.

We understand that things can change so if you’re not able to visit on your pre-booked date then please log onto Eventbrite, click ‘view and manage my order online’ and cancel your order as soon as possible so they can made available for others. If you didn’t create an Eventbrite account, you just need to add your email and a password and you can then cancel your order. We’re sorry but we can’t do this for you.

If you’re staying on our holiday park and have purchased park tickets under our unlimited visit offer, you do not need to pre-book a space on Eventbrite as we’ve allowed for you within our daily allocation.

Face masks

In line with Welsh government guidelines, the wearing of face masks in indoor public spaces is compulsory. Thank you for your cooperation.

Visitors under the age of 11 and those with health conditions preventing them from wearing a mask are exempt.

We’re asking our visitors to bring their own face masks but we do have them available for purchase should you arrive without one.

Extended household groups of six only

In accordance with government guidelines the maximum group size for extended households in our indoor areas is six. Please respect this rule.

Local lockdowns

In accordance with government guidelines we would ask visitors from Caerphilly, Rhondda Cynon Taff, Newport, Merthyr Tydfil, Bridgend, Blaenau Gwent, Cardiff, Swansea, Llanelli, Neath Port Talbot, Vale of Glamorgan and Torfaen county boroughs, that are currently on local lockdowns, not to visit us at this time. If you were due to stay with us from these areas then you will be contacted to rearrange your booking.

One way systems

The Jolly Barn, Penguin Coast and our indoor vintage fairground will have one-way systems in operation.

Land train

We’ll be running a socially distanced land train ride continuously between 11am and 3pm.

Vintage fairground

Our indoor and outdoor rides are open. We’re limiting the number of people permitted into the indoor fairground to allow for social distancing in order to keep you safe, so please be prepared to queue to gain entry. Our Cleaned, pre-bagged tokens can be purchased online for collection at the entrance or bought on the day from our token machines we just ask that you sanitise your hands before and after using the machine. These take cash and there’s a cash machine located in the gift shop.

Playgrounds

We’ve re-opened our outdoor and indoor playgrounds in line with government guidelines. We’re limiting the number of people permitted into Carousel Woods to allow for social distancing in order to keep you safe, so please be prepared to queue to gain entry.

Welsh government guidelines state under 11s do not need to practice social distancing between themselves or adults but here’s some handy information based on the government guidance to help you play safely.

Playgrounds are really important for children’s development and well-being but it’s recognised that social distancing between individuals and household groups is more difficult in a playground setting. So, we’ll be taking other reasonable measures to mitigate risk including asking our visitors to wash or sanitise their hands on entry and exit and having enhanced cleaning regimes for these areas. We’re asking visitors to supervise the children in their care whilst they use our playgrounds and to wipe down the handles of play equipment such our pedal tractors and sand diggers before use with the cleaning materials provided. We’re also asking visitors not to consume any food or drink whilst using our play equipment. Please help us by following these measures and other public health advice, such as not touching your face, coughing into your elbow and catching sneezes and binning tissues, whilst using our play equipment.

Food outlets

Food is available to purchase on site. You can sit down indoors and eat food in Carousel Woods Burger Bar and The Hungry Farmer restaurant (weekends only). Please note that due to social distancing requirements we have fewer tables in our indoor areas. Our queues and tills are also reduced in order to comply with social distancing to protect our visitors and our staff. For this reason the queues may be a little longer than normal and we appreciate your patience and understanding at all times. Funfair Foods and Dairy Shed are open as takeaway outlets.

Face masks are compulsory in our indoor food outlets when queuing and using facilities unless you’re exempt from wearing a face covering. When seated at tables face masks can be removed as long as you remain seated.

You might want to bring a picnic with you and we have socially distanced, indoor picnic areas next to our Tropical Trails building and inside our vintage fairground. You can return to your car at any point during your visit to collect/return picnic bags.

Zoo talks

These will now be recorded and played on a loop through speakers spread around the enclosures to discourage crowds gathering.

Meet and Greets in the Jolly Barn

These will not be taking place for now due to them encouraging crowds to gather and being unable to maintain a safe distance between staff and visitors. We will continue to review government guidelines on petting activities and the potential relaxing of the 2m rule.

Events

We’re sorry but our Summer programme of character appearances and themed days has had to be cancelled as these encourage visitors to gather in one area.

Shows

Our indoor theatre shows have had to be cancelled to meet government guidelines regarding the closure of theatres.

Toilet blocks

All our toilet blocks are open including our Changing Places toilet which is located in our vintage fairground (this facility can also be accessed from the side of the fairground building). We’ll be enhancing our cleaning regimes in high touch point areas such as the toilet blocks. We’ll ask you to use the hand sanitisers located outside the toilets before you enter and to wash your hands thoroughly with hot water and soap before you leave. You should practice the guidance already in place about not touching your face. We’ll be advising on entry how many people/households should enter the block at one time. We will not be manning our toilets so please help us to keep you and our staff safe by following these guidelines.

Animal experiences
We’ve now restarted penguin and giraffe experiences. Please use our online form to enquire about booking a date, providing your first, second and third choice of date and we will email you back with confirmation of your booking. You must already have a valid voucher in order to enquire about booking a date for your experience. We’re sorry but we still can’t offer lion and rhino experiences at this time due to social distancing and other health and safety guidelines. We will be extending all animal experience purchased before or during lockdown until the end of 2021.

Thank you so much for taking the time to read these guidelines and well done for making it to the end! We wish you a safe and enjoyable visit to Folly Farm.

Further information for ticket holders

E-tickets – Online day entry tickets are valid for three months from the date of purchase and are non-refundable. If you have an online day entry ticket which expired during the national lockdown we will extend these until 01 November 2020. If you’ve purchased ticket since then your ticket will be extended until 31st March 2021 to allow for localised lockdowns.

Annual passes – If you have an annual pass we will extend your expiry date for 16 weeks (the period we’ve been closed) or the length of time you had left on your pass if it ran out during our closed period from the date we opened 13 July 2020. Annual passes can be redeemed at the entrance in the normal way.

Tesco Clubcard vouchers – Tesco is extending the expiry date for tickets already issued to 12 months from date of issue instead of six months and these can be used in conjunction with your pre-booked ticket to pay for, or towards, your visit. You cannot redeem these online, you just bring the email with you as usual to pay for your admission on the day. You must still have a pre-booked ticket for your visit date.

Complimentary and pre-paid tickets – if you have an expired complimentary ticket or pre-paid voucher, these can be used in conjunction with your pre-booked visit in respect of your admission and will also be valid until 01 November 2020.