Staying safe at Folly Farm

Following our social distancing guidelines to keep yourselves and others safe during your visit is everyone’s responsibility.

Here’s the important information you need to know before you visit.

Last updated: 13 August 2020

Enjoying a safe day out at Folly Farm

We’ve put lots of measures in place in order to keep you, our staff, our animals and our wider community safe. This includes limiting the number of people permitted into our indoor spaces to allow for social distancing, for your safety, so please be prepared to queue.

Following our social distancing guidelines to keep yourselves and others safe during your visit is everyone’s responsibility. Parents are responsible for ensuring their children follow these guidelines too. It’s our responsibility to put reasonable measures in place it is not our responsibility to enforce social distancing.

YOU MUST PRE-BOOK YOUR VISIT ON EVENTBRITE

We’ve restricted our visitor numbers to a third of what we’d normally welcome on an average Summer’s day. Every visitor MUST have an Eventbrite ticket, even those who don’t pay for admission (under 2s, carers etc.). Annual pass holders can visit after 2pm without pre-booking but if you want to visit all day then you’ll need to pre-book a timed arrival slot on Eventbrite. BEFORE you buy your admission tickets you’ll need to make sure you’ve pre-booked the date and arrival time for your day out via Eventbrite, our free pre-booking site. Please book well in advance as we’re booking out a few days in advance now. If it says sold out for a particular date and time slot, this is because it’s sold out. We’re sorry.

You have not pre-booked by buying tickets on our website. These day tickets are open-dated for a single visit within three months from the date of purchase and you cannot select a visit date when you buy them. This allows you the flexibility to cancel your Eventbrite tickets should your plans change.

If you don’t already have an admission ticket you can purchase one here. Tesco Clubcard Days Out Vouchers, Urdd Membership cards and Haven owner discount cards can all be used to pay for your admission at the entrance in the normal way.

We understand that things can change so if you’re not able to visit on your pre-booked date then please log onto Eventbrite, click ‘view and manage my order online’ and cancel your order as soon as possible so they can made available for others. If you didn’t create an Eventbrite account, you just need to add your email and a password and you can then cancel your order. We’re sorry but we can’t do this for you.

If you’re staying on our holiday park and have purchased park tickets under our unlimited visit offer, you do not need to pre-book a space on Eventbrite as we’ve allowed for you within our daily allocation.

One way systems

The Jolly Barn, Penguin Coast and our indoor vintage fairground will have one-way systems in operation.

Land train

We’ll be running a socially distanced land train ride continuously between 11am and 3pm.

Vintage fairground

Our indoor and outdoor rides are open. We’re limiting the number of people permitted into the indoor fairground to allow for social distancing in order to keep you safe, so please be prepared to queue to gain entry. Our Cleaned, pre-bagged tokens can be purchased online for collection at the entrance or bought on the day from our token machines we just ask that you sanitise your hands before and after using the machine. These take cash and there’s a cash machine located in the gift shop.

Playgrounds

We’ve re-opened our outdoor and indoor playgrounds in line with government guidelines. We’re limiting the number of people permitted into Carousel Woods to allow for social distancing in order to keep you safe, so please be prepared to queue to gain entry.

Welsh government guidelines state under 11s do not need to practice social distancing between themselves or adults but here’s some handy information based on the government guidance to help you play safely.

Playgrounds are really important for children’s development and well-being but it’s recognised that social distancing between individuals and household groups is more difficult in a playground setting. So, we’ll be taking other reasonable measures to mitigate risk including asking our visitors to wash or sanitise their hands on entry and exit and having enhanced cleaning regimes for these areas. We’re asking visitors to supervise the children in their care whilst they use our playgrounds and to wipe down the handles of play equipment such our pedal tractors and sand diggers before use with the cleaning materials provided. We’re also asking visitors not to consume any food or drink whilst using our play equipment. Please help us by following these measures and other public health advice, such as not touching your face, coughing into your elbow and catching sneezes and binning tissues, whilst using our play equipment.

Food outlets

Food is available to purchase on site but please be understanding of the fact our staff need need protecting too, so to allow them to social distance in the workplace, as well as maintaining distance between our guests in the queues, we’ve had to reduce the number of tills in operation in some outlets. As a result the queues will be a little longer than usual and we thank you for your patience. The following food outlets are open;

The Hungry Farmer
Dairy Shed (by the Jolly Barn)
Cwtch Coffee Shop
Funfair Foods
Carousel Cafe
Carousel Woods Burger Bar

The Hungry Farmer Restaurant is open for table service meals but please be prepared to queue and wait to be seated so we can best allocate seating for your household/extended bubble size and so we can clean the table in between guests. We’ll also be taking a lead contact name for every household that dines in The Hungry Farmer for the purpose of the government’s test, trace and protect scheme.

Indoor seating

Cwtch Coffee Shop, Carousel Cafe and Carousel Woods Burger Bar all have indoor seating but obviously this has been reduced and spaced out to allow for social distancing to be maintained. Please be understanding of the fact we have fewer tables as a result. Please don’t use this seating for picnics as visitors who have purchased food from our outlets have nowhere to eat. There are plenty of picnic benches outside and we have covered picnic spaces in our indoor picnic area next to Tropical Trails and in our old funfair restaurant located inside the vintage fairground. Please don’t occupy tables whilst a family member is queuing for food as people who have already got their food don’t have anywhere to eat it. These are strange times we all find ourselves in and a little bit of patience and kindness goes a long way.

Eat Out to Help Out

We’re taking part in the UK Government Eat Out to Help Out scheme which means on Mondays, Tuesdays and Wednesdays throughout August you can enjoy 50% off food and drink consumed on our premises up to a maximum discount of £10 per person. This does not apply to our Dairy Shed or Funfair Foods outlets.

Zoo talks

These will now be recorded and played on a loop through speakers spread around the enclosures to discourage crowds gathering.

Meet and Greets in the Jolly Barn

These will not be taking place for now due to them encouraging crowds to gather and being unable to maintain a safe distance between staff and visitors. We will continue to review government guidelines on petting activities and the potential relaxing of the 2m rule.

Events

We’re sorry but our Summer programme of character appearances and themed days has had to be cancelled as these encourage visitors to gather in one area.

Shows

Our indoor theatre shows have had to be cancelled to meet government guidelines regarding the closure of theatres.

Toilet blocks

Our Cwtch Coffee toilets will be closed but all the others will be open including our Changing Places toilet which is located in our vintage fairground (this facility can also be accessed from the side of the fairground building). We’ll be enhancing our cleaning regimes in high touch point areas such as the toilet blocks. We’ll ask you to use the hand sanitisers located outside the toilets before you enter and to wash your hands thoroughly with hot water and soap before you leave. You should practice the guidance already in place about not touching your face. We’ll be advising on entry how many people/households should enter the block at one time. We will not be manning our toilets so please help us to keep you and our staff safe by following these guidelines.

Animal experiences
We’re sorry but we will not be delivering animal experiences in the initial phases of our re-opening. We’ll keep this under review and let you know when we can deliver these according to our social distancing measures. It will depend largely on the reduction of the 2m rule. We will honour any cancelled bookings and the re-booking of these will take priority over new bookings.

Thank you so much for taking the time to read these guidelines and well done for making it to the end! We wish you a safe and enjoyable visit to Folly Farm.

Further information for ticket holders

E-tickets – If you have a valid online day entry ticket we will extend these until 01 November 2020.

Annual passes – If you have an annual pass we will extend your expiry date for 16 weeks (the period we’ve been closed) or the length of time you had left on your pass if it ran out during our closed period from the date we opened 13 July 2020. Annual passes can be redeemed at the entrance in the normal way.

Animal experiences – If you had an animal experience booked during our closed period we will be in touch to re-arrange these once we can safely deliver animal experiences again. If you have an experience gift voucher please wait until we announce these will re-start before emailing us to book.

Tesco Clubcard vouchers – Tesco is extending the expiry date for tickets already issued to 12 months from date of issue instead of six months and these can be used in conjunction with your pre-booked ticket to pay for, or towards, your visit you cannot redeem these online you just bring the email with you as usual to pay for your admission on the day. You must still have a pre-booked ticket for your visit date.

Complimentary and pre-paid tickets – if you have an expired complimentary ticket or pre-paid voucher, these can be used in conjunction with your pre-booked visit in respect of your admission and will also be valid until 01 November 2020.