Staying safe at Folly Farm

This page is regularly updated as new guidance is released and our operations are changed. It was last updated on 05 January 2021.

Enjoying a safe day out at Folly Farm

We’re confident in the measures we’ve got in place to continue to keep you, our staff, our animals and our wider community safe.

Following our guidelines to keep yourselves and others safe during your visit is everyone’s responsibility.

Pre-booking

Pre-booking is not currently required to visit our attraction, you can just turn up and pay on arrival. We’ll keep this under review when visitor numbers increase and according to the public health situation at that time.

Covid passports

Under the current guidance you are not required to show a Covid Pass or a negative lateral flow test to visit us.

Social distancing

Please maintain a distance of 2m apart from any other guests or staff that are not in your household/permitted group. Please use to floor markings/barriers in place to help you do this and take note of the various visual and verbal reminders we have in place. Our staff will be monitoring the capacity in our indoor areas to allow room for social distancing.

Rule of six

Please do not meet more than five other people (unless from your household) at our attraction. This applies to both our indoor and outdoor areas.

Face coverings

In Wales the wearing of face coverings in “most indoor public places” remains a legal requirement. This requirement applies at Folly Farm in the Jolly Barn, Tropical Trails, Vintage Fairground, when using our toilets and visiting our gift shop. It also applies in Carousel Woods unless you’re seated at a table eating or drinking, when using our toilets and when ordering food from our outlets. Please make sure these are correctly fitted and cover your nose and mouth completely. Thank you for your cooperation.

https://gov.wales/face-coverings-guidance-public

The legal requirement applies to individuals and not the business owners. We have a responsibility to communicate the legal requirement to visitors but not to enforce. We have taken steps to make sure visitors are aware of the legal requirement to wear face coverings in indoor public places through communications on our website, social media, on park signage and through regular announcements. We will not be asking our staff to enforce this requirement so please be respectful of the law and show respect to our staff and other visitors by wearing a face covering.

Face covering exemptions

Visitors under the age of 12 and those with health conditions preventing them from wearing a face covering are exempt. If you are exempt it’s very helpful for our staff, and other visitors, if you can wear something which indicates this but we understand this is your choice. We ask other visitors to be respectful towards people not wearing a face masks in required areas as they may be exempt.

We’re asking our visitors to bring their own face coverings but we do have them available for purchase should you arrive without one.

Visiting our gift shop

We may limit capacity in our gift shop at the end of the day if it gets too busy, so please be prepared to queue. Don’t forget you can visit our gift shop earlier in the day and take purchases back to your vehicle if you don’t want to carry them around with you. Face coverings are a legal requirement when visiting our gift shop, unless you are exempt.

Food outlets

Our food outlets are open but some do close in accordance with seasonal variations in visitor numbers and demand.

You might want to bring a picnic with you which is fine and you can return to your car at any point during your visit to collect/return picnic bags. We have two indoor picnic areas, one next to the Tropical Trails exhibit and one inside our vintage fairground.

Toilet blocks

All our toilet blocks are open including our Changing Places toilet which is located in our vintage fairground but can be accessed from the side of the fairground building. We’ll be enhancing our cleaning regimes in high touch point areas such as the toilet blocks. We’ll ask you to use the hand sanitisers located outside the toilets before you enter and to wash your hands thoroughly with hot water and soap before you leave. We’ll be advising on entry how many people/households should enter the block at one time. Please wear a face covering when using our toilets, unless you’re exempt. We will not be manning our toilets so please help us to keep you and our staff safe by following these guidelines.

Test, trace and protect scheme

As a reasonable measure to help Public Health Wales with test, trace and protect, we’ll be collecting information for those visitors who choose to dine in our table service Hungry Farmer restaurant. In line with Welsh Government guidance we’ll keep your details for 21 days and we’ll share them with Public Health Wales if requested for the purpose of contact tracing. This information will be handled in accordance with our standard GDPR rules and not used for any purpose other than for test, trace and protect.

NHS Covid-19 App

We’re supporting the NHS Covid-19 App so you’ll be able to ‘check-in’ at Folly Farm by scanning the QR code at the entrance tills and at various points across our attraction and if you’re staying on our Holiday Park or self catering accommodation. Scanning the NHS does not replace the need for us to also collect your contact details.

The more people who use the app the greater our chances of reducing the spread of the virus.

It’s important that as many of the population download the app in order for it to be effective alongside the Test, Trace and Protect scheme we already have in place.

The app will:

  • let you know if you have been near someone who now has coronavirus symptoms
  • give you advice on coronavirus that is relevant to you
  • allow you to check your symptoms
  • take you to a website where you can book a test if you have symptoms
  • provide a self-isolation countdown timer if required

We’re “Good to Go”
We’ve signed up to Visit Britain’s “Good to Go” UK-wide industry standard and consumer mark to reassure you that we’re following Welsh Government and Public Health Wales guidance.

We’ve also made our promise, addo in Welsh, to Wales. You can make your promise to Wales too. And we encourage you to do so.

Thank you so much for taking the time to read these guidelines and well done for making it to the end! We wish you a safe and enjoyable visit to Folly Farm.

Further information for ticket holders

E-tickets – Online day entry tickets are valid for three months from the date of purchase and are non-refundable. We extended expired day entry tickets until 31 August 2021 to allow for our closed periods.

Annual passes – We offered extensions to annual pass holders to cover any time lost due to the periods we were closed. If you’d like to check, we’ve put together this extension guide.

Thank you for your understanding.