Staying safe at Folly Farm

We’re re-opening on 08 July for our annual pass holders and 13 July for everyone!

Here’s the important information you need to know before you visit.

Last updated: 11 July 2020

This information may change as further guidance is issued and restrictions are eased. So, please keep checking back.

Enjoying a safe day out at Folly Farm

As we all get used to the new normal, your visit to Folly Farm will feel a little different but it’s great that you’ll soon be able to visit and enjoy our animals and we thank thank you for your understanding and continued support during this time. We’ve put lots of measures in place in order to keep you, our staff, our animals and our wider community safe.

Following our social distancing guidelines to keep yourselves and others safe during your visit is everyone’s responsibility. Parents are responsible for ensuring their children follow these guidelines too. If we all do this and new daily cases of Covid-19 remain low then hopefully a day out at Folly Farm will start to feel more like normal as we’re able to re-open more attractions and activities.

We’ve followed various government and industry sector guidance and we’ll be staying on top of changes as and when they’re introduced. If there are any suggestions you have or anything you see during your visit that concerns you, we’re asking you to please speak to a member of our staff who will be pleased to hear from you. Thank you.

We’re “Good to Go”
We’ve signed up to Visit Britain’s “Good to Go” UK-wide industry standard and consumer mark to reassure you that we’re following Welsh Government and Public Health Wales guidance.

Please watch our video for important information you need to know before you visit;

You must pre-book your visit

We’ve restricted our visitor numbers to provide even more space for you enjoy a socially distanced day out at Folly Farm. Before you visit you’ll need to make sure in addition to your annual pass or online day entry ticket, you’ve also pre-booked the date and arrival time for your day out via Eventbrite. Pre-booking means we can control visitor numbers and staggered arrival times means we can reduce crowding at the entrance tills so you won’t find yourself waiting for a long time in queues.

Socially distanced queues at our entrance

If you don’t already have an admission ticket, you can purchase one here. We’d recommend that you secure your pre-booked ticket via Eventbrite before buying your admission ticket on our website. We’re sorry you’ll have to visit two places but this was the easiest way to administrate the pre-booking of tickets when so many of you have annual passes and online tickets already.

If you pre-book a ticket to visit on a certain date please, please make sure you turn up or you’ll be taking spaces away from others. We understand that things can change so if you’re not able to visit on your pre-booked date then please hop on to Eventbrite and cancel your tickets as soon as possible so they can made available for others.

Please also check on our website and social media to make sure we’re definitely open before you travel, just in case there are localised lockdowns in the case of an outbreak. We’ll support any measures that need to be put back in place for the safety of our visitors, staff and local community.

We’re in this together

When you pre-book you may not get your first choice of date or arrival time but we’ll be releasing more tickets in a phased manner when we’re confident our visitor numbers can increase in line with our social distancing measures, so please keep checking back. As time goes on we’ll be in position to remove the need to pre-book tickets but this is likely to be the case throughout the Summer.

We thank you for your understanding and support as we all get used to this new normal.

Test, trace and protect scheme
In order to help reduce the risk of a local outbreak of coronavirus, we’re taking contact details for all our visitors as well as recording your arrival time. This is done automatically through Eventbrite but if you turn up without a ticket, we’ll need to take this information on admissions (we hold back an allocation of tickets each day to allow for this). In line with Welsh Government guidance we’ll keep your details for 21 days and we’ll share them with Public Health Wales if requested for the purpose of contact tracing. This information will be handled in accordance with our standard GDPR rules and not used for any purpose other than for test, trace and protect.

Pay by card

Please try to use contactless or card payments in our gift shop and catering outlets in order to reduce contact between visitors and staff. We can still take cash if that’s your preferred payment method.

Protective screens at all till points

Wash your hands

We’ve plenty of handwashing stations across Folly Farm with soap and hot water so please wash your hands regularly during your visit. We’ve also added additional hand sanitising stations so you’re never too far away from somewhere you can sanitise your hands.

Paws off

We’ve enhanced the cleaning measures we already have in place but we’re asking you to help us and yourselves by not touching fences, barriers, signs, windows and protective screens. You’ll see yellow lines painted in front of high frequency contact points such as the viewing areas into enclosures to remind you to maintain your distance from the glass.

Floor markings to keep you away from viewing windows.

And “Paws Off” signs reminding you not to touch the glass or to keep your distance from our animals.

Paws Off – please don’t touch the glass!

Keep your distance

Please follow our on-site instructions and maintain the recommended 2m distance from other households and our animals. We’ve put in place one-way systems for the Jolly Barn, Penguin Coast and gift shop to help you keep your distance from other guests and we’ve put in place socially distanced queuing systems in our toilet blocks, takeaway food outlets and at the admissions entrance.

One way systems – please follow the penguins!

At some enclosures you’ll see signs asking you to maintain a 2m distance from those animals. These are animals which have been identified as being potentially at higher risk of infection from Covid-19. Information about the risk of infection between animals and humans is still limited so as with human to human contact we’re asking you to keep your distance from our animals and especially those ones identified as higher risk.

Don’t visit with symptoms

Please don’t visit us if you have symptoms of coronavirus including a persistent new cough, temperature or sudden loss of taste or smell. If you are in a shielded group, are self-isolating or have been in contact with anyone with symptoms then you also must not visit to keep yourself and others safe.

Thank you so much for taking the time to read these guidelines and well done for making it to the end! We wish you a safe and enjoyable visit to Folly Farm.

Further information for ticket holders

E-tickets – If you have a valid online day entry ticket we will extend these until 01 November 2020.

Annual passes – If you have an annual pass we will extend your expiry date for 16 weeks (the period we’ve been closed) or the length of time you had left on your pass if it ran out during our closed period.

Animal experiences – If you had an animal experience booked during our closed period we will be in touch to re-arrange these once we can safely deliver animal experiences again. If you have an experience gift voucher please wait until we announce these will re-start before ringing to book.

Tesco Clubcard vouchers – Tesco is extending the expiry date for tickets already issued to 12 months from date of issue instead of six months and these can be used in conjunction with your pre-booked ticket to pay for, or towards, your visit. If you’re unable to visit now as you were visiting for a holiday that’s been cancelled, you’ll need to speak to Tesco direct about cancelling them.

Complimentary and pre-paid tickets – if you have an expired complimentary ticket or pre-paid voucher, these can be used in conjunction with your pre-booked visit in respect of your admission and will also be valid until 01 November 2020.