Awards and accolades

We're very humbled to have won a number of awards over the years.

Here are a few of them.

Best Day Out

We’ve won the ‘Best Day Out in Wales’ Award three times. It’s a National Tourism Award for Wales, awarded by Visit Wales and we won it in 2005, 2010 and 2015. It’s always humbling to receive recognition from our industry peers.

We were overwhelmed to receive the ‘Best Day out in Wales’ Award

We also picked up the Best Day Out award at the first ever Welsh Hospitality Awards in 2016.

Voted for by the public, this was our visitors giving us a huge pat on the back. Well done team.

Visit Wales Gold Award

We’ve got a ‘Gold’ accolade from Visit Wales. It’s for attractions that achieve excellence for their facilities and customer service. So you can be confident of a great day out.

Team Gold – Kim Brickell, our senior jolly farmer, with our gold award

Top ten zoo in the World!

We’re also proud holders of a TripAdvisor Travellers’ Choice award, based on us consistently receiving ‘excellent’ reviews from our visitors. In 2017 we were rated as the 10th Best Zoo in the World, one of only two UK zoos in the top ten and putting us in the top 1% of businesses listed on TripAdvisor worldwide. There’s no higher praise than that which comes from our visitors.

Our HR officer, Catrin Williams with our latest TripAdvisor award

We’re also pleased to have just been awarded our annual TripAdvisor Certificate of Excellence, having first received this award in 2011.

Investors in People (IIP)

We’re very proud to have held this standard for 13 years. We’re committed to the continued development and training of our team. And this is independent recognition we’re achieving just that. Our most recent assessment took place in May 2016.

Our engineering team proudly show off our IIP award.