Here are a few of them.
Best Day Out
We’ve won the ‘Best Day Out in Wales’ Award three times. It’s a National Tourism Award for Wales, awarded by Visit Wales and we won it in 2005, 2010 and 2015. It’s always humbling to receive recognition from our industry peers.
We also picked up the Best Day Out award at the first ever Welsh Hospitality Awards in 2016.
Visit Wales Gold Award
We’re the proud holders of a ‘Gold’ accolade from Visit Wales, receiving it every year since 2016. It’s for attractions that achieve excellence for their facilities and customer service. So you can be confident of a great day out.
Top ten zoo in the World!
In 2017 we were awarded a TripAdvisor Travellers’ Choice award, based on us consistently receiving ‘excellent’ reviews from our visitors. In 2017 we were rated as the 10th Best Zoo in the World, one of only two UK zoos in the top ten and putting us in the top 1% of businesses listed on TripAdvisor worldwide. There’s no higher praise than that which comes from our visitors.
We’re also pleased to hold the 2019 TripAdvisor Certificate of Excellence, having first received this award in 2011.
Green Key award
We’ve held the Green Key environmental accreditation since 2016. The eco-accreditation promotes sustainable tourism and guides businesses towards best environmental practices.
Investors in People (IIP)
We’re very proud to have held this standard for 16 years. We’re committed to the continued development and training of our team. And this is independent recognition we’re achieving just that. Our most recent assessment took place in May 2019.