Awards and accolades

We're very humbled to have won a number of awards over the years.

Here are a few of them.

Best Day Out

We're the current holders of the 'Best Day Out in Wales' Award. It's a National Tourism Award for Wales, awarded by Visit Wales and we also won it in 2005 and 2010. It's always humbling to receive recognition from our industry peers.

We were overwhelmed to receive the 'Best Day out in Wales' Award

We also picked up the Best Day Out award at the first ever Welsh Hospitality Awards in 2016.

Voted for by the public, this was our visitors giving us a huge pat on the back. Well done team.

Visit Wales Gold Award

We've got a 'Gold' accolade from Visit Wales. It's for attractions that achieve excellence for their facilities and customer service. So you can be confident of a great day out.

Team Gold - Kim Brickell, our senior jolly farmer, with our gold award

Top five UK zoo

We're also proud holders of a TripAdvisor Travellers' Choice award, based on us consistently receiving 'excellent' reviews from our visitors. Since the award started in 2014 we've been rated in the top five zoos in the UK and the top 20 in Europe. There's no higher praise than that which comes from our visitors.

Our HR officer, Catrin Williams with our latest TripAdvisor award

We're also pleased to have just been awarded our annual TripAdvisor Certificate of Excellence, having first received this award in 2011.

Investors in People (IIP)

We're very proud to have held this standard for 13 years. We're committed to the continued development and training of our team. And this is independent recognition we're achieving just that. Our most recent assessment took place in May 2016.

Our engineering team proudly show off our IIP award.

Zoo Membership

We're proud to be members of the British and Irish Association of Zoos and Aquariums (BIAZA) and the European Association of Zoos and Aquaria (EAZA). Our membership means we share knowledge with leading zoos across the UK and Europe, and we learn from them too.